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"The
Balanced Scorecard provides executives with a comprehensive framework
that can translate a company's vision and strategy into a coherent and
linked set of performance measures."
Kaplan and Norton,1996.
The
Balanced Scorecard is a performance measurement and management tool
which focuses attention on a wide range of measures that critically
determine the ongoing success of an organisation.
"Many companies
rely primarily on financial measures of performance, likened to
steering a ship from its wake, it can lack a complete perspective. A
correctly implemented and maintained balanced scorecard system
synergises an effective understanding and vision of your organisation by
looking at performance and measurement through other complementary
lenses."
Dawn O' Connor, 2009
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